About the job

As a Customer Success Manager at , you’ll focus on building strong customer relationships, ensuring satisfaction, and reducing churn. You’ll handle onboarding, support renewals, and resolve customer issues to boost confidence in our products. You’ll also lead and coach the customer success team while representing customer needs in company discussions.

About you

• Skilled in delivering exceptional customer service and fostering lasting relationships.
• Experienced with CRM tools to analyze data and improve customer experiences.
• Proactive in reducing churn, driving renewals, and identifying upselling opportunities.
• Confident in advocating for customers and contributing feature ideas to the product team.
• Experienced in motivating and coaching Customer Success Reps.
• A strong communicator with the ability to connect with customers and team members.
• Organized, detail-oriented, and passionate about delivering great service.

About our company

We’re an agency driven by curiosity, equality, and creativity. We build impactful digital products in collaboration with our target audience. Our team values open-mindedness, collaboration, and ownership. If you’re passionate about solving big societal challenges with technology, join our team of creatives, activists, and tech enthusiasts!