IVR Calls per year*

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Number of calls placed by customers into your phone system

How many inbound calls do you have per year?

Agent FTE Calls Handled Per Year

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The average number of calls a Contact Center agent can handle per year

This is a default number based on industry standards

Current IVR Containment*

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The percentage of customer calls that are successfully handled by your IVR system without the need for human intervention.

What's your current IVR containment?

60%

1%
99%

Agent FTE Annual Cost (USD)*

Agent FTE Annual Cost (USD)
Total Agent Calls Handled Per Year After Automation
Agent FTE Savings Per Call Contained
New Calls Contained Per Year by Omilia
Annual Cost Savings from Containment Increase per agent

*All figures are estimates. Actuals may vary.