Support Technicians
10
100
Fully loaded cost per mechanic
$100,000
$200,000
Senior expert cost
$150,000
$300,000
New hires per year
1
15
Annual technical calls
2,000
20,000
% calls escalated
10%
50%
Ramp-up cost per new hire
25,000
75,000
Unnecessary groundings per year
10
1
30
Avg cost per grounding
$25,000
$15,000
$50,000
Total Savings
Productivity / avoided hires
Escalation reduction savings
Training savings
Avoided grounding impact